"Becoming a Professional Communication Support Worker (CSW)"

CPD-ACCREDITED ONLINE COURSE

by Deaf Umbrella

Turn Your BSL Skills Into a Professional Career

Are you passionate about British Sign Language (BSL) and want to support Deaf students in education? Becoming a Communication Support Worker (CSW) is the perfect next step!

Our CPD-accredited online course provides everything you need to transition from BSL learner to qualified CSW, equipping you with the skills, knowledge, and confidence to support Deaf students effectively in schools, colleges, and beyond. Price: £195.00 GBP plus VAT

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"I would definitely recommend this course to anyone, those who are just starting out and even those who have been working as a CSW for years. It really makes you look deeper into the role and gives you skills so you can continue to develop even after you’ve finished."

"I am still talking about the course and how much I have learnt from it and can not say thank you enough. It was truly informative and reflection on the information since I have got home has definitely given me the confidence I think I was lacking."

"I really enjoyed the course and would recommend it to anyone interested in Communication Support Work. The tutors were great, and the presentation was clear, thorough, and professional."

"The training was perfect, a great insight into what the role of a CSW involves. All of the information leading up to the course was thorough and helpful. I truly enjoyed it."

Course overview and details

The Problem: “I have BSL skills, but I don’t know how to support a Deaf student properly!”

Many aspiring Communication Support Workers (CSWs) think that knowing British Sign Language is enough to support Deaf students in education. But the reality? CSWs need so much more than just signing skills.

❌ “I’m confident using BSL, but I don’t know how to modify learning materials for a Deaf student.”
❌ “What if a student asks me for help beyond my role? How do I handle professional boundaries?”
❌ “I’ve never taken professional notes before—what’s expected of me?”
❌ “What should I do if a teacher isn’t deaf aware?” These are real challenges that can impact a Deaf student’s access to education—and make you feel unprepared and overwhelmed in your role.

The Solution: Our CPD-accredited training gives you everything you need to confidently support Deaf students—beyond just BSL. In this course, you’ll learn:

💡 How to modify language and learning materials so Deaf students fully understand coursework.
💡 How to maintain professional boundaries and avoid common CSW mistakes.
💡 How to take effective notes that help Deaf students keep up with lessons.
💡 How to educate teachers and classmates on Deaf awareness—without overstepping your role.

By the end of this course, you won’t just be a BSL user—you’ll be a professional CSW, ready to make a real impact.

Why choose this course?

✅ 100% Online and Self-Paced
✅ Designed for BSL Level 2+ Learners
✅ CPD Accredited
✅ Practical Skills Training
✅ Career-Boosting Knowledge

Who is this course for?

This course is perfect for anyone studying Level 2 or higher interested in becoming a professional Communication Support Worker. Whether you're a beginner or have some experience, you'll find the content valuable.

What you’ll learn

The role of a CSW and how to support Deaf students effectively. How to modify learning materials for better accessibility. Professional boundaries and ethical practices in education. Notetaking and voiceover skills to enhance student engagement. Deaf awareness and advocacy in schools and workplaces.

Start your vareer as a Professional CSW today!

By the end of this course, you’ll be job-ready, equipped with the right skills to support Deaf students and build a meaningful career as a Communication Support Worker.
Enrol today and take the first step towards a rewarding career in Deaf education!

Module 1

Understanding the role of a Professional CSW

The role of a CSW is responsible for ‘Providing communication support to Deaf or hard of hearing students within Primary, Secondary and Further Education’.

Module 2

Key skills of a professional CSW

In this module we'll take a look at the skills that will help you be an effective CSW. Topics include preparation, essential workplace skills, voiceover, notetaking, exam support, and safeguarding—key practices for becoming a professional.

Module 3

Continuing your professional journey

We'll explore various strategies to elevate your skills and enrich your communications toolkit. Whether you're a seasoned pro or just starting out, there is something for everyone!